Kim W.
Philadelphia, PAMember since October 2019

Reviews (1)

    • Oct 13, 2019
    • Verified Reviewer


    Don't waste your time or money

    Overall Experience:

    TL;DR: Lab is unable to process samples for some reason, slow and awful customer service, faulty website.

    I bought my 23andMe kit on August 28 of this year. A couple of weeks after, I was told that my sample wasn't viable. They sent me a second kit, which did not come with a cap for my sample, so it was unusable. They had to send me a third kit. I accidentally made an error on the address. I started a chat 30 seconds later and was told that I couldn't change my address because it had been too long (over 60 minutes) since I had submitted the request. In reality, it was about a minute. They sent me a third kit. After a week, I saw on the website that my sample couldn't be processed. I had to fight with customer service to get an answer, but the progress page was changed to show that my sample was processing. A week later, I was told that my sample couldn't be processed. I followed the directions to a T and even gave more spit than needed. I tried to request a refund, but it said that the refund couldn't be processed. Once again, I'm fighting with customer service, which is slow and awful. Don't waste your money.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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