I have been a Metromile customer for well over a year (May 2018) and can honestly say I'm a happy camper! My wife and I live and work in the Bay Area and don't have much need for driving during the weekday since we take public transit on most days and having an insurance policy that works with our lifestyle helps us save.
Since the initial quote and set up with Metromile, I haven't had to contact customer support often, but when I have, they have been prompt, direct and quick to solve my problems or point me in the right direction.
Yes, they have increased the monthly base rate since my policy first began, but it's still lower than my previous policy and sometimes that's the biggest thing that matters.
One issue I have had to deal with is the signal on the dongle tends to have trouble pinpointing my car when its in a large garage complex. When I lived in a condo, that regularly set off an automated email telling me that I needed to move the car or be charged a ridiculous amount daily.
Metromile is affordable to use (if you don't have to drive much), quick to respond, and gets the job done. What's not to like?
Bottom Line: Yes, I would recommend this to a friend
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