Phat T.
CaliforniaMember since October 2019

Reviews (1)

    • Oct 18, 2019
    • Verified Reviewer

    AIG Direct

    AIG canceled my life insurance after I paid 10 years.

    In October 2019 I got a letter from AIG that stated my life insurance has been canceled. I was in shock because I have been paying for 10 years and it is canceled because AIG is saying I did not make a payment since May 2019. We set up auto payments to send out monthly for years and back in May 2019 they stated AIG did not receive any payment. I contacted my bank, my bank told me they don't know why it has been returned, then I called on 10/07/2019 to ask why, the customer service person said sorry, your policy had been canceled and we cannot give you the same price again without trying to help out, why? My bank is saying it must be their errors, the customer service is not that helpful and it is really stressing me out. I don't know what to do because AIG keeps saying it is my mistake I did not pay. I have all the proof, it is a very bad experience I have been facing. Do you think I will stop payment after 10 years of making payments? Customer service needs to be helpful and patient with the customer, I called on 10/07/2019 they had recorded my call. Any advice on what should I do? I hope someone from AIG with a higher position can help me on this case. For now, I am very disappointed with AIG the way they handled my life insurance policy, my policy has my agent's person name on it but when I called the customer service person won't transfer to that person. Very bad experience and stressful.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

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