Luz V.
Spring Hill, FLMember since October 2019

Reviews (1)

    • Oct 18, 2019
    • Verified Reviewer

    Endurance Auto Warranty

    Claims issue. Labor rates don't match repair shops.

    Overall Experience:

    Took in our 2011 Ford Edge Limited to our Local Ford Dealership for heated seats not working. The dealership told us it was a bad HVAC Control Module located behind the dash and that Mitchell Manual quoted 1.5 hours to R&R module and re-program. We had the Apex Pro which is supposed to cover that. We had a Zero deductible. The dealership said warranty would cover the part, 1 hour of Diagnosis and 0.3 hours to replace the module, meaning we had to pay the 1.2 hours difference! Called the warranty company and the Girl Tiffany at Endurance told me that we will always be responsible for any labor over what they pay according to their guide...they told us that they go by a "National Labor Time Guide" as stated in our contract. Correct, however, they would not divulge what manual they were going by. As far as I know, there is Mitchell and Chilton. Not very happy and won't do this again.

    Bottom Line: No, I would not recommend this to a friend

    16 people found it helpful

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