Stephanie C.
West VirginiaMember since October 2019

Reviews (1)

    • Oct 31, 2019
    • Verified Reviewer


    They suck

    When I signed up for BarkBox, I'm pretty sure it said $22 a month for Super Chewer, however, there is nothing listed in my account as far as the price and it was charged to my PayPal account but they charged me over $400 at once, which comes out to about $35 a month. So not what I was quoted. The first box I got had a squirt toy gun in it and my dog chewed/ate pieces off of it within minutes. They would replace that for free with another one but I didn't need another one that he could again chew/eat in minutes. I have a Husky and he is a big chewer and thought these toys would be durable enough but they aren't, and all BarkBox will do is replace it with the same thing, which defeats the purpose as he will have it chewed up in minutes. I tried to cancel seeing as how these toys aren't durable enough and they won't let me. There is fine print that states you cannot cancel (you can but they won't refund any money and will continue to send a box each month). When I did email them to cancel, I got several replies from a different person there each time and none of them read the last email I sent to them or the emails from their co-workers and I kept repeating myself until I got tired of it and just stopped replying to their emails. Their customer service is fast but not efficient at all. So I would not recommend them if you have a heavy chewer.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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