We are buying and selling at the same time. We were wise enough to stay away from USAA for a mortgage; however, our buyers were not. We began this process in August and we still have not closed! When the end is finally within sight, they screw it up again. We were supposed to be closing this Thursday, but because USAA does not value its customers or veterans (we are both retired military), they have no sense of urgency to make sure everything is done correctly and on time! Do they think a moving company can change their schedule the day before the appointment? Do they know what a pain it is to contact all your utility companies to schedule turn-ons/offs, only to have to call them back...AGAIN...and have to request different dates? Do they know how hard it is to try and schedule off time from work to handle a closing and a move? I guess the better question is: Do they CARE? The answer is NO. I currently only have insurance with USAA, but as soon as this move happens, I will have zero ties to this sorry company!
Bottom Line: No, I would not recommend this to a friend
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