Elizabeth L.
North CarolinaMember since November 2019

Reviews (1)

    • Nov 9, 2019
    • Verified Reviewer


    Worst customer service

    Overall Experience:

    I used their app on my iPhone to make my monthly payment. It paid the payment twice, and when I noticed the mistake on my bank statement, I called customer service immediately. I was told that it should be corrected within 10 days, and within 5 minutes of hanging up the phone, I received an email stating that the correction was denied and that they could not refund the amount, but that I wouldn't have to pay my next bill as it would be applied to that payment.

    Such poor customer service practices...DO NOT use this company for anything!

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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