I have a yearly subscription with BarkBox and they added this new feature with the additional toys called the "double deluxe box" and it started with the October box and I was super excited for it being a huge fan of Halloween and so I said sure, why not, I will pay the additional $20.38 to make it almost $50 for the month! It would be a fun little treat.
The box was "shipped" and when I went to track it I saw that it was delivered to a completely different state! BarkBox could not find my box!
Told me that they would send me another one that week, but never did. I kept asking when were they going to send me the box because October was almost over and I really wanted my box.
Then they said they were going to send a November double deluxe box for free and said "double the fun" for the dog.
Then I see an email at the beginning of November that says I agreed to the additional toys (which I did not!) and they were going to charge my card $20.38 on the 5th and then I also saw they were charging me for the box too! I was under the impression that was free when you say are giving me the November double deluxe box for free that means that I am NOT paying for the whole thing!
I am pretty darn annoyed!
Maybe 95% of their problem is the fact that they communicate exclusively via text/email and they don’t do it well!
I know that I will NOT be renewing with them even though as someone who actually loves the toys and treats and actually was one of the very early customers that they had when they first started and left them for the same damn reason I am leaving now... customer service!
Bottom Line: No, I would not recommend this to a friend