I just became a new Gettington customer this past Sunday, yesterday, 11/17/19, through their website. They took over a brand I really like, Sahalie. It turns out the only way to order Sahalie products as of March 2018 is through Gettington. They should be called Gotcha-tington. Their promo codes don't work as detailed on the website - for example, as a new customer, I should have received free shipping on my first order (shipping was $24.75 on $103 order of a few very light clothing items, which is almost a quarter of the purchase price!). But since I was a new customer, I thought I’d get free shipping with promo code GET275, as per their website:
-----------Get FREE SHIPPING on your first order of $49. or more with promo code GET275 at checkout.
Offer ends 11:59pm CT 1/31/2020. Enter promo code GET275 at checkout to receive free standard shipping on your first order of $49 or more; one-time use. Does not include oversize items, 2-day shipping, signature-required shipping fees and upcharges for shipments outside the contiguous 48 States. Promo code only valid online. One promo code per order.---------------
Typing in the GET275 promo code at checkout resulted in an error message when I hit the "place order” button", even though the shipping amount showed as 0 after I entered the promo code.
1627 : The coupon you entered is not valid. Please remove your coupon and try again.
I tried several times to input the code, and figured something might not be working correctly since it was Sunday, so I called their customer service number.
Turns out they’re only there Mon – Fri, so on Monday, today, I called customer service to get the promo code put into effect. I got a song and dance about this code applying only if you get the Gettington credit card, and since I was paying with Visa, it wasn't valid.
That is NOT what the promo code said - no mention of having to create a credit account with Gettington, just being new to Gettington. Also, their asking for my Social Security number didn’t sound right.
I asked to speak with a supervisor, and was put on "terminal hold" with the option of getting a call-back - they don't even have enough staff to handle the complaint calls! Of which I'm sure there are many, judging from the reviews on this and other independent websites - glad I read them to avoid additional hassles.
I decided I didn’t need the items that badly and undid my order. Sorry that Sahalie is losing the business, because their stuff is really lovely - good fabrics, fit, etc. I hope they resume doing business as themselves in the future.
Gettington, however, should be investigated by the Better Business Bureau.
Bottom Line: No, I would not recommend this to a friend
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