Anu M.
Ontario, CanadaMember since December 2019

Reviews (1)

    • Dec 12, 2019
    • Verified Reviewer


    Terrible experience

    Overall Experience:

    I saw a really good price on FlightHub from YYZ to MEL. I clicked on the book now button...put in my credit card info. A pop-up showed up and said the price changed only after I put in my credit card info. And clicked submit. I refreshed the page, the same great deal was still there. So I tried again. The same thing happened! I called them and complained and asked them to give me the price I was promised on the website. They refused. I hung up and called back again later that day. They then said the price has now gone up and there's nothing we can do. Me being the idiot that I am, I decided to book with them anyway over the phone. But asked the customer service rep to look into getting me a discount because I wasn't getting what I promised. He said he would look into it...and never did. I called them again, spoke to the manager and explained the situation about what had happened on the website. I even sent them a screenshot of the price that was shown to me at the time I was trying to book online.

    I continued to complain for a couple of days. The last person I spoke too said she would look into all of the calls - she didn't believe that I had called and tried to deal with this prior to buying my ticket. She then went on to say she will call me back after 48 hours to discuss the matter. Nothing happened. No call back. It has been about a week.

    I'm very disappointed in the customer service and the website. This is def a scam and I would never recommend FlightHub to anyone again. Terrible experience. The price should not change after I put in my credit card info. Nor should the cheaper price continue to show up on their website even after I refreshed the page.

    Only after I called and complained...the price went up. Absolutely ridiculous!

    Never again will I use FlightHub again. Going to pay directly to the airline next time.

    Bottom Line: No, I would not recommend this to a friend

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