Lorna S.
Philadelphia, PAMember since December 2019

Reviews (1)

    • Dec 16, 2019
    • Verified Reviewer



    Overall Experience:

    First of all, I encountered multiple problems with the website. It kept telling me that I hadn't provided a payment method, even though they had already been paid the first month's service. When I called the customer service number, the woman I spoke with said that I was using the wrong website, and gave me a slightly different one to use. So, first hurdle.

    Then, she emailed me my contract and other info. When I first spoke with a lawyer, she sounded very unsure of herself, and didn't have much to say about my landlord situation. She offered to write a letter, but said that she didn't think it would do any good. So why offer? I declined, but agreed to send her a copy of the lease and other supporting documents. Next, ensued a fiasco of misplaced documents, conflicting stories about the whereabouts of said documents, and truculent secretaries who preferred to argue than to find out what really happened to my documents.

    The crowning touch happened when I spoke to a different lawyer (the first one having suddenly gone on vacation) who blatantly proceeded to tell me that I should just get myself evicted and the landlord couldn't come after me for the remaining rent! He obviously had not thoroughly reviewed the copy of the lease I had emailed, and was having a fine time sounding knowledgeable. After I hung up, I did some research and realized that had I followed his advice, I would have put a significant black mark on my credit and my credibility. I canceled today.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

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