Petplan denied coverage for surgery for my dog, claiming he had a preexisting condition, which he did not. I've been paying for this policy for 7 years, and could have paid for his surgery 10 times over by now. When I called to try to get them to reconsider or file an appeal, they had nothing to offer me but the "opportunity" to change to a lower level of coverage. Ridiculous!
Do not use Petplan. They claim to care but absolutely do not. Check out their Facebook page - there is a reason why they don't have a Reviews section on their company page.
I have so many friends and family with pets, including some who work with and in dog rescues, and they'll all be hearing about this. Shame on you, Petplan!
Bottom Line: No, I would not recommend this to a friend