Nancy M.
Washington Township, NJMember since December 2019

Reviews (1)

    • Dec 27, 2019
    • Verified Reviewer

    Hum by Verizon

    Free trial isn't free

    Went to the Verizon Wireless store to replace my cell phone. The salesperson offered a free trial of Hum. Said I didn't need it, I have AAA. He found a way to lower my wireless bill. He emphasized that it was a free trial and I could bring it back any time within the next 30 days. I accepted the free trial.

    I didn't drive my car until a couple of days later. I was doing errands in my Subaru (with the Eyesight package) when all of the warning lights came on and the safety technology turned off. Called the dealership and was told to remove the device. Went back to the Verizon Wireless store and asked the same salesperson to remove it from my car. His demeanor changed which lead me to think that salespeople get some type of added incentive. I went back home and returned with the original box. After lots of his pushing and my persistent "No," he reluctantly canceled the Hum.

    Have not had any warning lights come on or problems with my safety technology since the Hum device was removed.

    Received my wireless bill. Had a $10 charge for a phone line for the Hum and a $120 early termination fee for the Hum device that I didn't want and returned a week later. I'm fighting this.

    According to my invoice, the list price of a Hum is $150. I'm paying $120 for a device that Verizon is reselling, maybe multiple times.

    Either the salesperson or Verizon is misusing the phrase "free trial."

    In my opinion, it wasn't worth having for free. Would not recommend it to anyone.

    Bottom Line: No, I would not recommend this to a friend

Showing 1-1 of 1