Eric L.
Kaysville, UTMember since December 2019

Reviews (1)

    • Jan 2, 2020
    • Verified Reviewer


    What a joke!

    Overall Experience:

    CarShield/American Auto Shield: everything was perfect until I actually filed a claim. I signed up and they debited my account for the monthly payments without any issues at all, LOL. As soon as I actually needed them to perform their part of the agreement they informed me that they do not cover the particular things my vehicle needed, which is really weird because the sales rep that signed me up told me that the coverage was basically like the original manufacturer's warranty except for things like brake pads, fluids or regular maintenance type services. I also find it interested that you can only cancel your contract and get a refund within 30 days of signing up with CarShield but you can't file a claim within the first 30 days so basically you are out some money before you will figure out that they are a BS scam. The lady I spoke with was extremely rude and short with me, she kept interrupting me and talking over me, it was obvious to me very quickly that they had no intention of helping me whatsoever and were fine with cancelling my contract because they had already received several hundred dollars from me without having to provide any service or pay for any claims.

    This company has no integrity or honor and simply wants to scam you out of as much money as they can before you figure out that they are the only ones that will benefit from the relationship. DO NOT DO BUSINESS WITH THIS COMPANY.

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

    Link to this Review
    • Jan 3, 2020

      Company Response from CarShield, LLC

      Hi Eric,

      When you sign up we go over many components that are covered under your plan. The contract includes more detail and has all of the parts included in your policy. We can only cover parts listed on your policy. If you have questions about this, please contact us.

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