You can't get any human interaction with customer service or support. They deactivated my account without my knowledge and the only way to be able to live chat or fill out a contact form is by logging into your account. I'm going in circles via email by a customer service rep who 1, completely skipped over reading my ACTUAL concern and told me to create a new account to order and 2, doesn't even know how their website and app makes you log in to be able to contact support. Somebody fraudulently used my account and there's no way to get it resolved besides canceling my card.
Bottom Line: No, I would not recommend this to a friend