What has changed since summer? Over the past 6 months, I have had issues with my account. I feel like I am on a hamster wheel going around in the same circle. Every month I get charged, I don't receive my box. I email their customer service and talk to someone and explain my issues. They promise to refund me and/or send an extra box. I agree and thank them for their help. Most of the time I get my money back, but I never received my box. Like, ever...it's been four months. I do really enjoying having the toys treats, etc...but I am getting seriously annoyed by their customer service. How hard is it to ship a box every month? They sure don't ever forget to charge me. It's sad, but I need to cancel. I can't have my pup waiting around forever.
Bottom Line: No, I would not recommend this to a friend