I booked a trip to spend time with my family in another country and before my travel date my father died. The FlightHub website clearly states that there is a death exemption if you need to make changes, which I decided to exercise. I contact FlightHub to tell them of my loss and I need to make an adjustment to make funeral plans and attend. That is when my nightmare worsened and the excuses started and I was told nothing can be done. I called the airline and they said that FlightHub has to initiate the change and I should have no problem due to my loss. All documents requested were sent to FlightHub and after over 3 days of calling them it was more excuses and being passed around, with no compassion and no help. Beware, they are based in Ottawa with no oversight and that can work against you. I was pretty much told to buy another ticket and forget about this one.
Bottom Line: No, I would not recommend this to a friend