Joined 30 months ago when I felt I'd be wrongly ticketed for a traffic violation. Received great service! Joined realizing I'd seldom need their services but had peace of mind in knowing I could get a legal question answered when needed. For only the 2nd time since joining I called them on 12/03/19 with a tax deduction question. I was given an "intake number" and put through to Mr. Cayhill, Merritt Webb's tax attorney. I explained my question to him. He said he'd be back in touch with me within a "few days". Didn't hear back the entire month of December. Brushed it off as the holidays, not receiving contact from Mr. Cayhill I called him on 01/06/20 and again on 01/08/20 to question his delay...still no call back. I emailed Mr. Cayhill on 01/10/20 again questioning his delay in getting back to me. Received an email reply within approx 2 hours advising that he'd exhausted the allotted time for a single "intake number" and suggested that I take my question to a CPA...
REVIEW COMMENT: If you're going to constantly be calling with different issues/ "intake numbers", they may be for you BUT if your question may involve more than a little research...probably should go another way.
Bottom Line: No, I would not recommend this to a friend
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