It's such a ridiculous process. First they ask me to update my phone, which takes a week, and after I try and they tell me, "we couldn't verify your identity based on the information we received" with my SSN and all my information. I ask them with email maybe I can send them my ID or SSN copy but they tell me "they were unable to confidently verify your information". Waste of time. They base their response on nothing.
Bottom Line: No, I would not recommend this to a friend