I have been under contract for at least 3 years, paying every month. I asked them to fix my AC/heat pump; they made me pay $125 beforehand. Nothing was done, although the repairman came and left. I heard nothing about what was wrong so I called back, only to be told it was not covered. They said that even though they did NOTHING, because it was not covered, they refused to refund the $125, I REPEAT -NOTHING WAS DONE, NO DIAGNOSIS WAS MADE. No one asked me questions that might have made a difference. Furthermore, had I not called after a week, I would not have known anything because no one contacted me. I could have waited forever.
Bottom Line: No, I would not recommend this to a friend
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