Karla K.
Houston, TXMember since January 2020

Reviews (1)

    • Jan 31, 2020
    • Verified Reviewer

    Sleep Number

    Worst mattress I have ever purchased.

    Overall Experience:

    We were not happy with our new Sleep Number mattress because the softness of the mattress is not distributed evenly causing discomfort. This was true for both sides of the mattress. Both my husband and I had the same experience. Because of this, I called Sleep Number, requested return, had mattress picked up, received credit for less than what was owed to me, called back to request owed refund and agent was extremely rude. I suggested she get another agent to assist me and she proceeded to disconnect my call. All of this after waiting 22 minutes on hold for an agent, common practice when calling Sleep Number for a return. I know because I called 3 times and was made to hold each time. Please be aware that the Sleep Number trial requires you to pay $430.00, little fact they do not advertise.

    Bottom Line: No, I would not recommend this to a friend

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