These guys are criminals. We bought cancellation protection because we wanted to secure a good flight price and when we went to change our flights they told us we only bought their 24-hour cancellation...which at 8pm when we booked only lasted 4 hours...why in the heck would anyone pay $100 for 5 people to have cancellation protection for 4 hours!? After more than an hour trying to speak to someone we just got "sorry for the inconvenience" over and over. We didn't even want to cancel, we just wanted to change our booking, they didn't care. They were happy to get the booking and an extra $100 in charity. These guys are crooks, STAY AWAY!
Bottom Line: No, I would not recommend this to a friend