PaDao T.
Omaha, NEMember since February 2020

Reviews (1)

    • Feb 26, 2020
    • Verified Reviewer


    No bells or whistles

    Overall Experience:

    I tried Turo for the first time with a less than stellar experience. On the day of our arrival plans changed and the owner messaged to say the vehicle would now be in the daily short-term parking area. A change from the original curbside handoff. I had to pay $5 to take the vehicle out of the lot - a small surprise cost. I do not like surprises.

    I was also not prepared for the self check-in and check-out process of Turo. I will pay more next time with a rental agency for the ease of not having to do it myself.

    Within an hour the "Drivetrain Malfunction" light came on and the rearview camera no longer worked. I was completely freaked and worried. I messaged the owner but he was unsure of the problem and said he's never had issues with this vehicle before - which did not help me that night. I was informed to contact Turo customer service for assistance.

    With a franchise rental agency, I would have just driven back to the location and received a different vehicle or upgrade. For the remainder of our trip, the vehicle drove normal, even with the malfunction light still on. Something I informed the owner of before dropping off the vehicle.

    This was an experience I can say that I tried, but I will not repeat again. I will next time stick with a regular rental agency to avoid all the hassles and self-work of checking in/out.

    Bottom Line: No, I would not recommend this to a friend

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