Unfortunately, HomeAdvisor is currently receiving 4.5 stars by 1,886 reviewers at www.consumeraffairs.com/homeowners/homeadvisor.html.
Every one of the reviews that I read on Consumer Affairs was submitted by satisfied homeowners that were pleased with the services they received from venders and NOT necessarily from their experience with HomeAdvisor. It seems that home owners are largely unaware that Home Advisor is scamming vendors at their expense.
Upon looking over the HomeAdvisor website to see if their service would benefit my home inspection company, I received very little information and was required to provide all my contact information in order to learn more. I was contacted with a sales pitch that promised to provide leads that were represented as guaranteed prospects. I was required to pay over $500 to join. Through the registration process, I provided detailed information about the services that I provide. These details were to be shared by HomeAdvisor with homeowners inquiring about my services when they were referred to my business.
I understood that I would be charged between $12 to $20 per referral. I was required to provide my checking account information so that all fees could be drafted from my account. These fees were considered payment for leads that would generate opportunities for my business. In the first week, I received 11 empty leads and $215 in drafts from my checking account. The leads turned out to be nothing more than general inquiries about my services, information that homeowners should have already received from HomeAdvisor prior to their referral to my company.
I requested that my relationship with HomeAdvisor be terminated immediately. I had to jump through many hoops to cancel. For weeks fees continued to draft from my account to HomeAdvisor, even after I believed my membership was canceled. Two years later I still receive sales calls from HomeAdvisor urging my return at a "discounted rate."
During one of these calls when I explained my dissatisfaction with the fees that are charged for less than promising leads the representative replied, "well, all you have to do is charge off the fees you paid for the empty leads to the next lead that contracts your services." I explained to him that I don't do business that way and I am not going to charge my clients for HomeAdvisor's empty promises. I was no longer interested, and I did not want to receive any further calls.
The calls continue. Most recently I answered a call from yet another representative and tried to explain that, "now is not a good time for me I am in the middle of an inspection." To which he replied, "well what about the other 16 times that I have tried to call you?"
Homeowners are encouraged to trust HomeAdvisor to look out for their best interests, yet they are encouraging the vendors to charge homeowners for their empty leads. Based on my experience HomeAdvisor is not representing vendors as promised and are not operating in the best interest of homeowners.
HomeAdvisor is a rip off for both homeowners and vendors.
Bottom Line: No, I would not recommend this to a friend
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