Gene B.
NebraskaMember since March 2020

Reviews (1)

    • Mar 12, 2020
    • Verified Reviewer

    Denial, lack of responsibility, poor services

    Overall Experience:

    I recently finished my third vacation and am completely dissatisfied with their arrangements and customer support on my most recent trip.

    The hotel we stayed at in Puerto Vallarta was under major construction (expanding 3x its current size) and the airport transportation we arranged through expected us to sit through additional trip excursion sales. Additionally, we were expected to sit through a time-share presentation when we arrived at our hotel (which we did not attend, but confirmed through discussion with other guests).

    I received a request notification from upon return from our trip asking for a review on their site. After giving an honest full review they posted a edited version of my review on the's site.

    Portions of the review that were critical of the service I received from were removed as well as my complaints concerning the attempts at the additional sales meetings that had been made as part of my trip.

    I called to ask that my review be removed since it had not been posted in its entirety. Of course, their customer service is outsourced to India. I was told that the review process was automated and that no one would have edited my review nor would they remove it. I am not stupid and know what I wrote so I was infuriated by that response.

    When I widened the scope of my complaint to include the construction at the hotel and the additional sales attempts during my trip the phone magically started to cut in/out (no transmission problems before that point) and the representative began their long litany of denial from that they had any responsibility for the quality of services provided. i.e. they had no idea of the construction and since the transportation services were not directly provided by them, they had no responsibility for how that was provided.

    I will no longer book my trips through!

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review

Showing 1-1 of 1