After paying this company for years and finally using them for a service, I now realize that they are a bunch of scam artists. I opened a claim for my hot water heater and they sent out a plumber to assess. The plumber said that the damage to my heater was due to high water pressure, which voided service through AHS. I ultimately had to pay more than $500 out of pocket to fix my water heater and to install a PRV. However, for about three months after that, I’ve had so little water pressure in my house that I couldn’t have to faucets running at the same time. I finally called AHS again when I start my sprinkler system for the first time since they installed this PRV and realized that there wasn’t enough water pressure to make one sprinkler head work.
It took over three hours until I got a customer representative to help me, after two substandard customer reps hung up in my face, and one customer rep putting me on hold for about 30 mins. To make things worse, these reps went into my AHS account and changed my phone number, address, and email so that when I attempted to call through the AHS automated service, the service was unable to find my contract when I used my phone number and zip code for authentication. I had to go into my account twice and fix my personal information before the automated service could associate my personal information with my contract because these no good reps were deliberately changing it so I couldn’t use the telephonic service.
It turned out that I already had a PRV on my system (at the main water valve) and my original water pressure was correct at 80 psi. When I asked AHS if they’d reimburse me for this screw-up, they said NO, and that I’d have to contact the plumbing service myself. When I began telling another rep how this was unfair and that I wanted to talk to her supervisor, she also hung up on me (third time). I closed my account with these scumbags and is now giving Choice Warranty a try. BEWARE OF AMERICAN HOME SHIELD!
Bottom Line: No, I would not recommend this to a friend
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