We were supposed to get refinanced for a 20-year loan and they switched it to 30 without us knowing it and we didn't catch it until after we signed the paperwork. We were going through so much at the time with health issues, surgeries, and a death. They deliberately took advantage of us. The whole process was a nightmare from start to finish with empty promises, horrible service, lack of communication and incompetency.
Bottom Line: No, I would not recommend this to a friend