Joel D.
Joel D.
San Francisco, CAMember since May 2020

Reviews (1)

    • May 8, 2020
    • Verified Reviewer


    Overall Experience:

    This company is not only flooded with complaints similar to mine, but they also have the arrogance to bill people during these hard times for services never asked/authorized for. I have contested these charges to my bank and file a complaint to my Local District Attorney Offices, Consumer Protection Unit, about the matter. This is outrageous. I will leave reviews everywhere. If anyone wants to participate in a YouTube video about their illegal billing practices, I will start a short video soon.


    (The no so caring) replied to my posting and, not so surprisingly, lied. In 2018, I complained about their illegal billing practices and I received an email from one of their customer service employees stating, I quote - "I went ahead and refunded your last charge of $60.00 and your credit card will no longer be billed. Please note that the refund may take up to one week to appear on your bank or credit card statement." Yes, you read it right "your credit card will no longer be billed." I never upgraded my what became a "basic account" at this point. Yet, they started to bill my card again in April 2019! These people are deceptively lying and stealing. My local District Attorney Office, Consumer Protection Unit is on it and I will seek legal advice too on top of making a YouTube video. STAY AWAY FROM THIS COMPANY.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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