Diane O.
Battle Ground, WAMember since May 2020

Reviews (1)

    • May 30, 2020
    • Verified Reviewer

    American Home Shield

    Worst experience ever

    • Length of Use: 1–2 years
    Overall Experience:

    I have been going through American Home Shield to get my heat pump fixed. It has now been three weeks. First they ordered the wrong compressor and now it's been over a week and still nothing has been ordered and we are told the parts are still probably three more weeks out and that's when they get around to ordering the. Asked for a cash-in offer to replace myself. The offer given wouldn't even come close to getting the parts. Have been trying to get ahold of the parts department and have been told someone would call me back the same day. Going on day three contacting them. Have been on hold for 40 minutes only to be disconnected. Now on hold again.

    Pros and Cons:

    • No “pros” were specified in this review
    • Poor customer service

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review

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