Worst service experience I have ever experienced in my life. AC was out for multiple days while we had a newborn while we got the runaround from the contractor. Guy showed up hours late after we would call and he would say, "I'll be there in 30 mins". Finally shows up and says he needs authorization to order a part. Says he will back in the afternoon. No sign or word from him, I call and he said he needed authorization and that takes 24 hours and that he would call the local store to see if they had the part. I then called AHS a couple of hours later, they had not even heard from the guy. I beg him to tell me the truth if he was going to fix it today or not, he couldn't even be straight with me. AHS never apologized or tried to make it right with just an "I know it's frustrating". Enjoy the American home warranty scam.
Bottom Line: No, I would not recommend this to a friend
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