Markley L.
Los Angeles, CAMember since July 2020

Reviews (1)

    • Jul 7, 2020
    • Verified Reviewer

    American Home Shield

    American Home Shield account management of data

    • Length of Use: 2+ years
    Overall Experience:

    I have been a customer of AHS for 20 years for two separate residences. In the last 5 years the level of knowledge, feedback, and service as declined greatly. For two years I have attempted to simply change personal data on my account to every six months discover it is set back to data of 3 years before. After calls into the support line, I am transferred than disconnected and start again. With this company, you need to be your own advocate and question everything and you will get what you need, but be warned.

    Pros and Cons:

    • Price
    • Vendors once managed will perform
    • Declining customer service
    • Commitments made are often disregarding
    • Vendors need to be managed as AHS does not keep accountability

    Bottom Line: No, I would not recommend this to a friend

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