Annie
Member since April 2016

Reviews (1)


    • Apr 23, 2016
    • Verified Reviewer

    SmartSilk Pillow

    1 month & no order!

    Placed an expensive order of over $700 of products through getsmartsilk.com on 3/26, and as of 4/21 still have not received my order. Their website says 48-hour shipping. They emailed me a generic receipt with nothing other than the items I ordered and an order no., no company address or logo or customer service number to call, strange.

    After searching out a phone number on their website, I came across an online order update page, I input my order number which then told me it was non-existent, so I called them and they couldn't find my order at first, but after some time on hold they found it. They said, “Oh, no one reached out to you? There is a delay, we'll send it out shortly.” Strange, I did not receive any email or phone call from them regarding this so I kind of felt like they were making that up. Well that was 4/8/16, 2 weeks ago.

    I called again a week later on 4/15/16 and again was told that my order will ship shortly. Again, a week later on 4/21/16, and still no Smartsilk. This is crazy. I'd leave a product review if I could get my products so I am leaving an order experience review which I give ZERO stars. I will call my credit card company if this ends up being a scam.

    Bottom Line: No, I would not recommend this to a friend

    138 people found it helpful

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