Colleen P.
Yucaipa, CAMember since August 2020

Reviews (1)

    • Aug 8, 2020
    • Verified Reviewer


    Very poor customer service and loan servicing

    • Length of Use: Less than 3 months
    Overall Experience:

    Poor customer service. Don't return phone calls when requested several days in a row. Tried to assume a solar loan for a home purchase. Even though we were told the loan was approved several times, could not get the assumption department to generate the paperwork necessary to close the escrow. They hide behind their voicemails and give attitude. Had to cash some of our RETIREMENT MONEY to pay off the loan so we could close escrow. I would NEVER recommend this company to my worst enemy. Don't use Loanpal!

    Pros and Cons:

    • No “pros” were specified in this review
    • Very poor customer service, attitude
    • No communication or return phone calls
    • Slow, and departments don't communicate well with each other
    • No sense of responsibility to their customer

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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