This company advertises how they’re different from other companies who offer the same service. However, this is a lie. I have dealt with several other companies and two of those met my satisfaction. This year I required more specific and detailed information. Not only did they not provide it, they delivered sub-par, surface info. When I asked them to cancel the service for the next month, they charged me anyway. They sent an email, two days later after I sent a reminder email. "Do not," I repeat, "DO NOT cancel by phone." The female who guaranteed that the service would cancel did not cancel. They charged me $29 twice but offered no service. They then asked me to give them a call twice. I kindly emailed them and told them no. I asked that all communication is via email. I filed a dispute with my bank. Suddenly SpyFly sends an email, asking me "How did we do?" I didn’t bother responding. I decided to do this review instead.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from SpyFly
Dear Belvia,
We appreciate the feedback and sincerely regret any negative circumstances that had arisen. We believe there may be a misunderstanding here. We attempted to contact you via phone today in efforts to resolve this issue but were unsuccessful and have left you a voicemail message. Please contact our customer support department at 800-831-9235 and anyone of our friendly member support reps would be happy to assist you.
Thank you
SpyFly Customer Service