Belvia J.
Belvia J.
Los Angeles, CAMember since August 2020

Reviews (1)

    • Aug 12, 2020
    • Verified Reviewer


    SpyFly - deceptive, lies, thieves

    Overall Experience:

    This company advertises how they’re different from other companies who offer the same service. However, this is a lie. I have dealt with several other companies and two of those met my satisfaction. This year I required more specific and detailed information. Not only did they not provide it, they delivered sub-par, surface info. When I asked them to cancel the service for the next month, they charged me anyway. They sent an email, two days later after I sent a reminder email. "Do not," I repeat, "DO NOT cancel by phone." The female who guaranteed that the service would cancel did not cancel. They charged me $29 twice but offered no service. They then asked me to give them a call twice. I kindly emailed them and told them no. I asked that all communication is via email. I filed a dispute with my bank. Suddenly SpyFly sends an email, asking me "How did we do?" I didn’t bother responding. I decided to do this review instead.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Aug 13, 2020

      Company Response from SpyFly

      Dear Belvia,

      We appreciate the feedback and sincerely regret any negative circumstances that had arisen. We believe there may be a misunderstanding here. We attempted to contact you via phone today in efforts to resolve this issue but were unsuccessful and have left you a voicemail message. Please contact our customer support department at 800-831-9235 and anyone of our friendly member support reps would be happy to assist you.

      Thank you

      SpyFly Customer Service

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