Julie R.
Oakland, CAMember since August 2020

Reviews (1)

    • Aug 12, 2020
    • Verified Reviewer


    Horrible experience with Auction.com

    • Length of Use: Less than 3 months
    Overall Experience:

    I had a horrible experience with Auction.com today. They advertised a foreclosure I had been following for the past month or so. They told me if it was going to clear for auction it would likely clear the morning of the sale. I lived about an hour away from the auction so I went before it cleared knowing there's a chance I would miss it if it cleared at the last minute, so I went. Nobody was present to conduct the auction. The website claimed registration starts at 9 and the auction starts at 10. I confirmed with Auction.com via their customer support instant chat while I was at the auction site at the auction time that the property hadn't cleared and that the auction wouldn't be happening today. So I leave at 10 seeing that nobody is there to conduct the auction and confirmed the auction wouldn't be happening with Auction.com customer support. I get home and see an email saying the property is cleared for sell. After calling multiple times to see how a property can clear for sale after the auction was supposed to have already happened and if the auction is happening maybe later today, I was given a 1-800 number to the debt company conducting the auction, who then told me they don't follow the auction time and that they actually have from 10 to 3 to be there to conduct the auction and that they come when they can. To me this practice is so wrong, so many lies, no clear answers, poor communication among staff and businesses who are actually conducting the auction.

    Pros and Cons:

    • No “pros” were specified in this review
    • Lying
    • Lack of communication among staff members
    • Lack of communication with agencies they work with that physically conduct the auctions

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Aug 13, 2020

      Company Response from Auction.com

      We’re sorry to hear you didn’t have a great experience. We’d like to speak to you about improving our performance in the future. Please call our Customer Care team at 800-793-6107 Mon–Fri 7am-7pm CST, and let the rep know you’re responding to a feedback request from a supervisor. Or email us with your contact info at customerservice@auction.com.

Showing 1-1 of 1