Sara G.
FloridaMember since September 2020

Reviews (1)


    • Sep 14, 2020
    • Verified Reviewer

    CarShield

    Worst warranty company I have ever had

    • Length of Use: 6–12 months
    Overall Experience:

    CarShield is the worst company ever. I have been with this for 6 months, costs me $115 monthly. My car needed an engine, they gave me the runaround for 2 weeks, telling me all types of lies. It’s always a different story with them. They do not answer emails from the car shop. You can’t talk with a manager or supervisor. I advise you if you are looking for a warranty, do not get CarShield, this company is garbage!

    Pros and Cons:

    • No “pros” were specified in this review
    • Customer service is garbage
    • They are the worst warranty company out here
    • They all tell lies
    • Waste of my money

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Sep 15, 2020

      Company Response from CarShield, LLC

      Hi Sara. There does appear to be quiet a bit of back and forth between you, the repair facility, and American Auto Shield. My best guess is a lack of communication as to why this went on for so long. A tear-down of the vehicle was needed in order to find the cause of failure and it appears the repair facility may not have told you a deposit was needed prior to them starting that. That held us up quite a bit. Your claim is still pending as I see you have decided to take your vehicle to a different repair shop. Please have the new repair facility contact us when they get a chance and we will be more than happy to work with them and get your car fixed.


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