Joanna N.
Joanna N.
Greenwich, CTMember since September 2020

Reviews (1)

    • Sep 27, 2020
    • Verified Reviewer


    Terrible customer service

    • Length of Use: Less than 3 months
    Overall Experience:

    WRITTEN ORIGINALLY: 08/24/2020.

    I have spent so much time arguing with the CheapCaribbean staff that I debated even taking more time to write this review, but I do think that there are a couple of things that any first-time customers should be aware of.

    The prices are great and that is most likely because they offer minimal customer service over the phone, considering it seems like they always have minimal staff on duty. I booked a trip to Cancun, Mexico, and was charged $1,897 twice but was given one confirmation number when I completed my transaction online. I wasn’t even aware that I had been charged twice until someone from their team reached out via email to let me know that it would take 40-90 days to get my refund for the duplicate booking of $1,897. I was told that my case would be moved to priority and I may get my refund in 30 days. Mind you, this is something that has left me unable to pay bills because cards were maxed out, etc. What do you think they did for me as a customer for this inconvenience? They offered me $50 off my reservation after I spent an entire morning trying to figure out how to get the refund back a bit quicker than 30 days. I took the $50 and hung up that day after spending hours on the phone during my workday.

    I remained calm and collective up until the point that I had to call my bank and spend more time (we know how long the waits are now during this pandemic) to get these charges disputed because automated bills were not going through due to the card being maxed out. After this I called back CheapCaribbean and I asked Monica to please look at my case and let me know if there was any way she could give a free excursion or more money off due to the inconvenience since I am a first time customer. (I mean, why would I want to come back after this? I should not have to dig into my savings to pay for things after this mistake.)

    After spending another hour waiting, I finally got someone on the phone from CheapCaribbean to explain this whole situation again. They transferred me to the only supervisor they have, Monica, who remembered me and my situation. She proceeded to tell me there was nothing they can do for me since they offered me $50 dollars and I took it. She didn’t care that I have no money to pay for bills, I mean, she made me feel like I was in the wrong. Even proceeded to find ANY excuse she could to pin this inconvenience on me, stating that I must have booked it wrong. She yelled at me on the phone saying there was nothing she could do to override any promotion/discounts to my booking (which we all know that anyone behind a computer can override anything they would like) and told me that she was going to hang up on me. Which I am sure if it were her/ANYONE who had been charged this much and was told to just wait, they would react the same way I have. She finally said she would speak to her support team about adding a discount to my booking (which I knew was BS). She left me on the phone waiting for over 40 minutes, answered, and told me "there is nothing we can do for you at this time".

    I would expect a little more understanding on her part. They did nothing to make me feel like I am a customer whose business is appreciated/wanted. I will not be booking through them again. I would honestly suggest that you spend the little bit more on getting a regular booking to ensure that you are given ideal customer service if something were to go wrong with your booking. It's not worth the anger, the arguing, or the time that I have spent on this mistake. Just book through Expedia or Orbitz or directly through an agent!

    UPDATE: It is now 09/15/2020 - Still have not received my refund.

    UPDATE: It is now 09/24/2020 - Still have not received my refund.

    Pros and Cons:

    • No “pros” were specified in this review
    • Customer service

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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