James F.
Houston, TXMember since September 2020

Reviews (1)

    • Sep 29, 2020
    • Verified Reviewer


    Lies, deceits, disrespectful, and contract regrets (still waiting)

    • Length of Use: 6–12 months
    Overall Experience:

    CarShield was my choice of signing for my extended warranty company from the believable TV commercials until you need to use it. There are untold fees, lots of runarounds, lack of communication from CarShield adjusters. My car has been in the shop for over 4 weeks waiting for approval from CarShield adjusters. They will call you as if you're calling them for answers. I had one adjuster call me with a very bad attitude as if I did him wrong by wanting my vehicle repaired. He cursed at me with an upsetting voice tone. He told me not to call anymore about my car and its issues, they will tell me when he finds out "what the hell is wrong with my car!" I am trying to calm his voice down because a 7-year-old student can hear him and his angry words. I am telling him kids can hear him because the phone was on speaker while I continue class. He had me on a conference call with the auto shop while aggressively speaking to me and not telling me it's a conference call. The service writer heard him cursing and disrespecting me and disconnected himself from the call. The adjuster hung up on me after telling me not to call CarShield records.

    I waited a day, hoping he would be calm with a better attitude and able to converse with me. I spoke to a different person who made me feel a little better and she apologized for my experience. Not her fault. I was told my car was approved by CarShield on Thursday to be told it was not by the ASE approved company on Friday, 9/25/2020. I am yet to get a communication from my warranty company. I feel disrespected, hurt, lied to, totally embarrassed in front of children and the third-party service writer. Basically, I hurt and got friends and family to sign up with CarShield out of faith and thought it was a great buy from the salesman. Yes, I feel used and angry. Very mad. I hope to hear from some adjuster soon. I need my car.

    Pros and Cons:

    • Sale pitches are awesome (be aware and careful)
    • Lack of communication and keeping the contract holders updated
    • The extra fees, runarounds, communication, not on the same page, making contract holders feel like liars
    • Being told a lie and without a car for a month
    • The sale lies they are to use to sound amazing to get a new contract
    • Using believable vocabulary and sentences to gain your trust

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Sep 29, 2020

      Company Response from CarShield, LLC

      James, We'd like to look further into this. Please provide your contract number so we can access your account and listen to the call. This would be highly unusual for any of the adjusters to speak to our customers like this and we would like to verify this. We are sorry if this did happen. Looking over your claim notes, the repair facility needs your authorization to do a tear down to determine the cause of failure. Please note, we would pay for this only if it is an approved claim. Feel free to contact us with any questions you may have. We're happy to help however we can.

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