Scott A.
Scott A.
New JerseyMember since October 2020

Reviews (1)


    • Oct 14, 2020
    • Verified Reviewer

    American Home Shield

    Home Shield

    • Length of Use: 6–12 months
    Overall Experience:

    Please review your contract and policies that American Home Shield has in place in handling disputes with services rendered and when canceling your annual policy.

    We had an issue with no AC during the summer at it took over 1 week to resolve. The HVAC company failed to respond in the 48 hours required by AHS. When calling to ask for assistance, they were happy to provide another contractor but that could have resulted in another 48-hour response delay so I stayed with the original contractor. AHS was not able to appropriate an emergency HVAC visit unless the house was under 105 degrees Fahrenheit in the house. Thankfully, I have a healthy family and the house temp was never above 96 degrees.

    When canceling the policy, I was told there was an administrative fee egual to 1 month of my monthly contract, which I was not aware of. That is on me and is a welcome reminder to read the contract before signing.

    Take home message, please review your contract and policies that American Home Shield has in place in handling disputes with services rendered and when canceling your annual policy.

    Pros and Cons:

    • No “pros” were specified in this review
    • The current policies in place for problem resolution serve the company 1st and the consumer last

    Bottom Line: No, I would not recommend this to a friend


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