Laura M.
WyomingMember since October 2020

Reviews (1)

    • Oct 23, 2020
    • Verified Reviewer


    Terrible customer service!

    Overall Experience:

    I was signing up for Greenlight and had supplied all of my information for the initial set-up. Later when adding details to the account, my form auto-fill put in the name of my husband and not mine so the account set-up stated I had to call. I did, was told they could not fix on the phone, I then sent them a picture of my ID and utility bill. They then said it had to be a PDF, not a photo. At this point, we are on day 5 of me trying to simply set up an account and determined that the poor customer service and ability to resolve a simple issue was a HUGE RED FLAG. I decided to go with another company and app that provides the same features.

    Pros and Cons:

    • Looked good at first
    • Poor customer service
    • Very slow in resolving a problem
    • Kept changing what they needed to resolve the problem

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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