Janet
Portland, ORMember since April 2016

Reviews (1)


    • Apr 30, 2016
    • Verified Reviewer

    Metromile Insurance

    Terrible customer service

    Overall Experience:

    The customer service is friendly, but terrible once you actually get into an accident. They are slow to respond to questions. The insurance adjusters are unprofessional and don't call you back. They have a customer service person who contacts you to make sure you get what you need, then they can’t actually help you. They decided that my hit and run claim was a fraud even though I have witnesses and proof that my car was parked all day with the metronome. They just didn’t want to pay out. They treat me like a criminal and I’ve fired them.

    Bottom Line: No, I would not recommend this to a friend

    31 people found it helpful

    Link to this Review
    • May 4, 2016

      Company Response from Metromile Inc.

      Hi Janet, I’m really sorry to hear about your claims experience. We strive to provide the best support to our customers throughout the life of their policy, especially in the unfortunate event of a claim. I’m really disappointed to find out that this wasn’t the case for you. I’ve shared your feedback with our claims team, and if you’d like to discuss your concerns further, give us a call at 888.958.5973.


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