Suzanne M.
Laguna Niguel, CAMember since November 2020

Reviews (1)

    • Nov 20, 2020
    • Verified Reviewer

    American Home Shield

    Poor service AHS

    • Length of Use: 2+ years
    Overall Experience:

    I am a real estate broker. I usually give AHS as a closing gift for my clients. My husband and I bought a house and purchased a plan for a year.

    We needed to use it for plumbing and electrical issues. The plumbers did not do quality work and needed to be called a few times to fix a toilet. Called a third time (and having to pay the $125 fee) only for them to say they can’t fix because they would need to pull the toilet.

    Our toilets to this day still run sporadically. AHS was called with our dissatisfaction but did not do anything except said I’m sorry.

    I will never buy or recommend AHS to any of my clients!

    Pros and Cons:

    • AHS sounds like a great program
    • But it falls short of professional contractors
    • Is not worth the $595 and $125 per call
    • Poor contractors
    • Poor communication
    • Not customer centric

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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