Trendi W.
Birmingham, ALMember since January 2021

Reviews (1)

    • Jan 27, 2021
    • Verified Reviewer

    The Zebra

    Agent left out important details from last policy

    • Length of Use: Less than 3 months
    Overall Experience:

    I tried The Zebra for the 1st time thinking I could get cheaper auto insurance coverage, but still have the same coverage from my last policy. Donita was not thorough, nor did she explain what she was leaving off (i.e. roadside assistance, and now I see that my medical payments for $1000 were left off too). Anyway, I paid for their auto security plan (a The Zebra product, which was $25 monthly for 6 months or $100 paid in full). She was talking all over me as if I didn’t have a right to question what she left off without asking. I doubt if I will try them again because this was flat out shady business. You get what you pay for and Progressive isn’t much better, but I have to keep my car protected until I can find a better deal, and an agent who won’t disregard what I need, then push something else off on me. I hope that the little money Donita made is worth being deceptive.

    Pros and Cons:

    • No “pros” were specified in this review
    • Deception
    • Disregard for customer needs

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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