K B.
London, United KingdomMember since April 2021

Reviews (1)

    • Apr 5, 2021
    • Verified Reviewer


    Rubbish fraudulent company.

    • Length of Use: Less than 3 months
    Overall Experience:

    I made an order for two items. The delivery took a while. One was finally delivered in a flimsy grey bag the same size as the item (vitamin bottle). I tore it open and took the item out. The second item did not come with it. I waited a few more days and then emailed asking where my second item is. I had logged on to try to track delivery and I kept getting a "404: This page could not be found". Clearly my mail was not read. I instead received a template response advising me to:

    1) Take a photo of the front of the box or package with the weight and order number visible.

    (2) Take a photo of the actual product received inside of your box.

    (3) Take a photo of the outside of the box and inside with products in it.

    I have explained more than twice that there was no box. It came in a bag. Yet I have received the exact same template email. I have sent a photo of the vitamin bottle I received and at this point, I have gone past wanting the second item and just want a refund. This is a deliberate attempt to not meet their obligations and refusing to refund. I will have to treat this as fraud. They have not addressed my concerns about delivery, the fact I cannot track my delivery due to the consistent error message, they have made no attempts on their end to find out why only one item was sent out and if the other is en-route or not.

    Bottom Line: No, I would not recommend this to a friend

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