Mary Melcher
Mesa, AZMember since April 2015

Reviews (1)

    • Jul 31, 2015
    • Verified Reviewer


    Mattress failure

    We purchased two of these intelliBED mattresses. Together they cost about $6000.00. The Queen mattress is fine. The California King began to fail well within warranty period. I could not get through to the company as it appeared to be out of business at that time. Later when I saw it online, I tried again. Still under warranty, I jumped through the myriad hoops: photos, descriptions, forms. The mattress cover was pristine. The company agreed it was failing. Then they told me I had to wrap and send it back to them for "repair" or I could buy a new one from them at a discount. All options were very costly and difficult for an elderly woman to do.

    Finally, I did contact them again, prepared to avail myself of one of the options and was told that the man I had dealt with was no longer with the company. They could not locate the files. They wanted me to start all over again. What this warranty was is a pure scam. The service was really appalling when one has purchased such an upscale mattress.

    Bottom Line: No, I would not recommend this to a friend

    28 people found it helpful

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