Mr & Mrs J S.
New York, NYMember since November 2022

Reviews (1)


    • Nov 28, 2022
    • Verified Reviewer

    Pre

    Good steak, good delivery, but terrible customer service

    • Length of Use: 3–6 months
    Overall Experience:

    The steaks are pretty good. The subscription and delivery services are good. But good luck if you ever need to reach out to customer service to make account changes or questions in general. They don't answer emails, they don’t answer phone calls, and their voicemail is always full so you’re basically on your own with no reliable customer support.

    Pros and Cons:

    • Good quality steaks.
    • They use UPS for delivery, which I like.
    • Poor customer service.
    • Shipping times for subscribers is consistent.
    • No help available to make account changes.

    Bottom Line: No, I would not recommend this to a friend


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