Charleicia Spence
Member since May 2016

Reviews (1)

    • May 17, 2016
    • Verified Reviewer

    Metromile Insurance

    Insurance claim

    Overall Experience:

    So I open up a claim for hail damage over a week ago. My adjuster has been sent my estimate and pictures of all of the dents in my car and every time I call she says that the estimate is still in review and hasn't heard anything back from the appraiser. This sucks because MetroMile is getting my money for insurance yet they know nothing and they keep telling me to call my adjuster from national general. If I'm paying MetroMile I expect them to get some results instead of sending me to the national general lady.

    The last time I checked, MetroMile is on my statement and not national general. It should not take this long to get things done. I'm just going to switch to Statefarm because their customers get their checks in the mail in less than a week. I don't recommend this company to anyone. The cost is great but when you put in a claim, that's when the problem comes in. The savings are not worth the hassle. I rather pay more and get better service.

    Bottom Line: No, I would not recommend this to a friend

    35 people found it helpful

    Link to this Review
    • Nov 16, 2016

      Company Response from Metromile Inc.

      Hi Charleicia, I'm so sorry for the poor experience you had with your claim. Previously, Metromile had been partnering with a separate company (National General Insurance Group) to underwrite our policies. This means that they were financially responsible for claims, and also in charge of the whole process. Since customer satisfaction is of utmost importance to us, we are now underwriting our personal policies so that we can oversee the entire claims experience from purchase to resolving any claims. We are committed to providing our policyholders and other customers who may present a claim with safety, security, and peace of mind. If you'd like to discuss this further, please give us a call at 888.958.5973.

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