Leeza
Long Beach, CAMember since May 2016

Reviews (1)


    • Jun 3, 2016
    • Verified Reviewer

    Smile Generation

    Huge mouse trap

    Advertised for $59, ended up paying much more. Sold me Dental insurance, but it isn’t really dental insurance. Deceiting, misleading, uninformed. This is what happened to me. I found this place online while searching for an affordable dentist. Their advertisement was “$59 Cleaning, Exam & Digital X-rays, regular value of at least $290.” WOW that’s a great deal right? I made my appointment in no time flat.

    Once I arrived there, they took x-rays of only one side of my mouth. From there I was put into the exam chair where I was instructed to wait for the dentist to come in and evaluate/read my x-rays. The dentist explained that I would need a series of expensive dental procedures done of which he would be able to start treatment that day. The front desk gal then came in and explained to me my total cost would be $3,553. But they can sign me up for Dental insurance right then and it would lower my cost to only $2406. The one time cost for my Dental “Insurance” was only $111. Wow -- dental insurance for only $111, and my dentist office can sell it to me.

    I was in severe pain that day and went ahead and signed up for my dental insurance and started my first treatment. I was not provided any information or discloser about this “Dental Insurance”. At the end of my visit I was given something called “Financial Arrangement” which listed the treatment plan and cost, along with “DENTAL PLAN ENROLL 1”. I was then asked to pay my office visit total for that day which came to $256. After I paid it they gave me an itemized receipt showing I paid a single x-ray, additional x-ray and photo intra oral cam for a total of $256. They also, gave me a copy of my 2 page “Financial Arrangement”. (3 pages in total.)

    After getting home I realized I had no idea of the name of my new Dental Insurance company. About two week later I receive a membership ID card from “My Smile Dental Plans”. On the back of my ID card it says, “DISCOUNT DENTAL PLAN”, in smaller print it says, “THIS IS NOT AN INSURANCE PLAN’, and in even smaller print it says, “Administered by The CDI Group, Inc.” At that point I knew something was not right.

    After doing some research I discovered that CDI Group, Inc. is “Coastal Dental Inc”, “Coast Dental Inc”, ”CDI Group”, “Coast Dental Plans”, they own the company “My Smile Dental Plans”. They are a Dental management organization that provide administrative and management services to dental offices and groups. The gal who sold me this “Dental Insurance” at the dentist office is an employee and/or independent contractor employed by Coast Dental Inc.

    They have many partner companies including but not limited to, Pacific Dental services (this is who does the billing and collections), Smile Generation Financial (their credit card), Heartland Dental, Option One Dental Plan. There website is www.cdidentalplans.com.

    I took this information to a Class Action Attorney along with hundreds of reviews and complaints about the questionable conduct and practice of these companies nation wide. He has agreed to file a class action case against them on behalf of the consumers. If you are a consumer that has been deceived, mislead or tricked into signing up for any of their services such as, Dental Insurance, Dental Plans, Dental Credit Cards or have been told you need unnecessary expensive dental work by any of these groups. If you would like to join me in a class action against these entities, or know someone that would, please email me at: stopdentalscams@gmail.com.

    If you would like to find out if your dental office is contracted with these group you can go to www.mysmiledentalplan.com/summary.aspx and search the “Find A Participating Office”.

    For those of you who would just like to report this group for wrong doing, they are Licensed in the State of California under the name CDI Dental, Inc. and Dentalplans.com. The state website is www.hmohelp.ca.gov.

    Please help me spread the word by cutting and pasting this review on Facebook.

    Bottom Line: No, I would not recommend this to a friend

    22 people found it helpful

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