TRS
Marin County, CAMember since June 2016

Reviews (1)


    • Jun 17, 2016
    • Verified Reviewer

    Metromile Insurance

    Do your math...no longer a deal.

    Overall Experience:

    I bought MetroMile for my young adult daughter's car. At first it was very competitive, my daughter was learning to drive so the mileage was low and we were paying about $135 per month. (Which wasn't bad for an 18 year old, new driver). At 6 months both the rate and mileage rate went up. Now, at 12 months, it went up again. And, my daughter now has her actual license and has become a much more skilled driver yet the rates went way up. She will soon be driving to college about 8 miles each way. I did some math and found we'd be paying about 180 per month at the new rates. eSurance offered a similar policy at 157 per month with no mileage counting so switching off MetroMile is a no brainier. So, unless you are literally driving almost never, MetroMile probably is no deal. And, I read horror stories about claims service which I fortunately didn't have to experience. eSurance is part of Allstate, so I feel pretty good about the prospects for the new policy which will start in a month.

    Bottom Line: No, I would not recommend this to a friend

    26 people found it helpful

    Link to this Review
    • Mar 9, 2017

      Company Response from Metromile Inc.

      Thanks for taking the time to share your feedback with us. We're sorry to hear that you were no longer seeing a savings with Metromile. As much as we dislike increasing rates, we occasionally find the need to adjust our rates across the board in a state to make sure we’re still around to support you when you need us most. Since we strive to provide the fairest and most affordable option for low mileage drivers, in general people driving less than 10,000 miles per year can typically save with Metromile. Additionally, when it comes to claims handling, we had previously been partnering with a separate company (National General Insurance Group) to underwrite our policies. This means that they were financially responsible for claims, and also in charge of the whole process. Since customer satisfaction is of utmost importance to us, we are now underwriting our personal policies so that we can oversee the entire claims experience from purchase to resolving any claims. If there are any additional concerns you'd like to go over, you can reach our Support Team at www.metromile.com/contact.


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