I have purchased Disney tickets from Undercover Tourist three times, from 2012 to 2015. This year, I purchased Universal tickets and they arrived in my inbox quickly (this is the first time I've done the e-ticket thing). If you look at the Dis boards and other sites, you'll find many people have had good experiences with this site. The complaints from people who bought the wrong tickets or too late are just that. Buy in advance, double-check your order, and you won't have a problem. We did have a last-minute trip a few years ago, and couldn't receive tickets in time. I called the office and they tried to make it work for me, but it just wouldn't work, so I bought from another reputable ticket dealer. However, I came back to UT the next time because of that great customer service.
Bottom Line: Yes, I would recommend this to a friend
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